Privacy Policy
Last updated: 13/4/26
This privacy policy explains how Kate Languages ("we", "us", "our") collects, uses and protects your personal information when you use our website katelanguages.co.uk (the "Site"). We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Kate Languages is the data controller responsible for your personal information.
- Website: katelanguages.co.uk
- Contact email: [email protected]
- Business address: 2 Baird Close PE7 3GB
What information we collect
We collect the following types of personal information:
Information you give us directly
- Name and email address (when you sign up for our newsletter, create an account, or purchase resources)
- Billing information and postal address (when you make a purchase)
- Account login details (username and password)
- Details of your membership or subscription (including purchase history and access dates)
- Any information you provide when you contact us, leave a comment, or respond to surveys
Information collected automatically
- Cookies and similar tracking technologies (see our Cookies section below)
- Usage data, including pages visited, time spent on the Site, referring website, and interactions with our content
- Technical data such as IP address, browser type and version, device type, and operating system
Payment information
- Payments are processed by Stripe and/or PayPal. We do not store your full card details on our servers. Stripe and PayPal collect and process your payment information in line with their own privacy policies.
How we use your information
We use your personal information for the following purposes:
- To provide access to the resources, memberships and subscriptions you have purchased
- To process payments and send order confirmations and receipts
- To send you our newsletter and marketing emails (where you have opted in)
- To respond to your enquiries and provide customer support
- To manage your account and any active subscription
- To improve our Site, resources and services
- To comply with our legal and tax obligations
- To prevent fraud and protect the security of our Site
Legal basis for processing
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Contract: where processing is necessary to deliver the products, memberships or services you have purchased
- Consent: where you have opted in to receive marketing emails or have accepted non-essential cookies
- Legitimate interests: where we process data to improve our Site, prevent fraud, and communicate with customers about their purchases
- Legal obligation: where we are required to keep records for tax, accounting or other legal purposes
Sharing your information
We do not sell your personal information. We share your information only with trusted third parties who help us operate our business, including:
- Payment processors: Stripe and PayPal (to process payments)
- Website and hosting providers: Kajabi
- Email and marketing providers: Kajabi
- Analytics providers: Kajabi
- Professional advisors: such as accountants, where necessary
We may also disclose your information where required by law, court order, or to protect our legal rights.
Some of these providers (such as Google and Stripe) may transfer your data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.
Cookies and analytics
Our Site uses cookies and similar technologies to:
- Keep you logged in to your account
- Remember items in your basket
- Analyse how visitors use our Site (via Google Analytics)
- Improve your browsing experience
When you first visit our Site, you will see a cookie banner allowing you to accept or reject non-essential cookies. You can change your cookie settings at any time through your browser.
How long we keep your information
We keep your personal information only for as long as necessary:
- Customer account and purchase records: for at least 6 years after your last purchase, to comply with UK tax and accounting requirements
- Marketing email subscribers: until you unsubscribe, after which we remove you from our active mailing list
- Enquiry correspondence: up to 2 years after your last contact, unless a longer period is required
Your rights
Under UK GDPR, you have the following rights:
- Access: to request a copy of the personal information we hold about you
- Rectification: to ask us to correct inaccurate or incomplete information
- Erasure: to ask us to delete your personal information (subject to legal retention requirements)
- Restriction: to ask us to limit how we use your information
- Objection: to object to processing based on legitimate interests or direct marketing
- Data portability: to receive your data in a structured, commonly used format
- Withdraw consent: at any time, where we rely on consent to process your data
To exercise any of these rights, email us at [email protected]. We will respond within one month.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data.
Marketing emails
If you have opted in to our newsletter, we will send you emails about our resources, updates and offers. You can unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us directly.
Security
We take appropriate technical and organisational measures to protect your personal information, including secure hosting, encrypted payment processing, and limited access to customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's privacy
Our Site and resources are intended for adult purchasers. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be posted on this page, with the date of the most recent update shown at the top.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact:
Email: [email protected] Address: 2 Baird Close PE7 3GB
